Top 5 Digital Marketing Trends That Your Business Should Have

September 28, 2020

digital marketing

It doesn’t make a difference what your industry is, or what items and administrations you offer - computerized promoting patterns can’t be disregarded. Not very far in the past, organizations required minimal more than a site and a Facebook page, yet now, the computerized scene is advancing so rapidly that it’s difficult to keep up.

At this point, there isn’t an excessive number of effective organizations that don’t have an online nearness. In 2020, new advancements and devices will go to the front, compelling advertisers to adjust to keep their associations at the top.

All things considered, Digital Darwinism is an unforgiving reality. If you don’t adjust, you’ll doubtlessly be abandoned. Peruse on to find the advanced showcasing patterns to be prepared for in 2020.

To keep up with your competition, you must keep up with the trends. Take a moment to think about technology’s impact on your business and how you can take advantage of it. What new tools, technologies, or platforms can you use? Are there ways you can streamline operations? Improve customer support and customer experiences? Optimize lead acquisition? What tools do you need? What’s just fluff and unnecessary overhead?

Critical analysis will help you identify what you should invest in now, what you should cut, and where your industry is moving in the future. Don’t get left behind and continue with the status quo. Your business will grow if you proactively engage customers in new ways and retain them through excellent experiences.

That being said, we’d like to share the top 5 digital marketing trends for 2020 you should watch out for:

1. Making and Giving Good Content (and Now Context Matters More!)

Content marketing keeps on being a basic segment of advanced advertising, even though there’s an expanding accentuation on subtlety in content. The quality is continually going to issue, yet now there’s more accentuation on the unique circumstance and focusing on. Google is building up a more profound, more advanced comprehension of online substance, thus, advertisers must contemplate their objective market and how they can tailor content all the more unequivocally in 2020.


A lot of this comes down to the BERT update, delivered on Google in November 2019. The new calculation helps the internet searcher monster show signs of improvement comprehension of the normal language in client search questions. The exhortation from Google is that “as opposed to pursuing the most recent SEO patterns, it’s more essential to guarantee a site has quick speeds, helpful connections, and elegantly composed substance.”

Beyond a shadow of a doubt: Content advertising is going no place. That being stated, Google is getting more intelligent, and it offers an inclination to inside and out, exact, the current substance that is firmly lined up with client aim. Organizations must remember this as they make new substances in 2020.

2. Customer Service Will Be Replaced By Chatbots

Many companies will continue using a chatbot, they’re effective software programs that interact with website visitors and customers. Chatbots communicate naturally with people viewing the site and can answer their questions in real-time. Chatbots are Artificial Intelligence (AI) software that acts as a virtual “concierge,” communicating with users and assisting them in completing their goals. Chatbots naturally interact with humans, primarily through the use of text chat windows, but verbal interactions are also possible. Over time, as the system collects more data insights, the AI learns more about the customers, making it possible to offer a continuously-improving service.


Chatbots either use verbal interactions or chat windows to help web users find what they’re looking for.

Hiring an individual to monitor and communicate with visitors on your website can be expensive, but chatbots save costs by answering common questions on your behalf. And subsequently, customers tend to appreciate the personalized service and getting their questions answered quickly.

Throughout 2018 and 2019, chatbots carved out a regular role on Facebook, by the tens of thousands, for different tasks. Everything from providing weather reports to automating some basic customer support functions can be easily handled by sophisticated software. Bots allow users to get personalized, focused interactions without pulling too much from limited human resources.

80% of businesses claim they want to start using chatbots this year. When you consider the benefits, it’s easy to understand why:

They Save Time and Money: Unlike humans, a chatbot can provide answers quickly to all kinds of questions. And quick responses mean that customers can make decisions faster.24-hour service Instant responses to customer queries no need for breaks, vacations, or overtime pay.

Increases Customer Satisfaction: Unlike humans, the chatbot doesn’t need time to rest. Any time the customer wants information, it’s right at their fingertips. And as the chatbot responds more accurately, your sales conversion rates will increase as well.

Shows Good Humor: A chatbot is never moody. You will never hear customers complain about being turned away. They are unbiased, clear, and informative—all qualities that make your customers feel at ease.24-hour service Instant responses to customer queries no need for breaks, vacations, or overtime pay.

Tidio’s research from January 2020 found that 43% of shoppers like to message an online chatbot as opposed to telephone client support focuses when speaking with a brand. Thus, with organizations and clients sharp for greater inclusion with chatbots, this makes certain to be one of the quickest developing computerized showcasing patterns in 2020.

3. Facebook is no more the king.

Facebook is no longer the kingpin in the social media world. According to Forbes, 41% of its users are over the age of 65. While it is by no means struggling, it’s clear that Facebook is losing ground with the younger demographics, who tend to prefer the more visual, interactive experiences offered by Instagram, Snapchat, and the rising star.

facebook is not king

After the data breach scandal in 2018, Facebook has lost significant credibility, with many people growing frustrated and resentful with the platform’s proliferation of fake news, political propaganda, and cyberbullying. The once-dominant force is continuing to drop in popularity with younger demographics, with TechCrunch speculating that Facebook may be dead to Gen Z.

Future digital marketers need to look at who their target market may be because Facebook may be very unsuitable for some campaigns, especially as it continues to trend downwards with younger people. Facebook is still massive, and many Americans continue to check in on it. Still, marketers should be more cautious with who they are trying to connect with and make sure their target audience is still on Facebook. If not, you could be wasting your marketing budget, targeting the wrong social media platform.

4. Instagram is Rising

Instagram’s fleeting ascent has just observed it pass one billion clients, an amazing accomplishment. That implies it’s one of the most quickly developing online media stages and, maybe more significantly, quite a bit of its client base is the pined for the more youthful segment, particularly under 30. Facebook is losing quite a bit of that companion, because of its notoriety for being the web-based media stage for “elderly folks individuals.”

One potential issue that advertisers should remember is that Instagram as of late chose to eliminate the preferences highlight from the stage. Numerous influencers have voiced worries about this move, and thusly, organizations should watch out for the effect this will have in 2020. While it could prompt an uptick in content quality, numerous clients may float away from the stage looking for vanity measurements somewhere else.

5. Video Marketing is a Compulsion, not an Option

If your business isn’t already using video marketing, you should get on board this year. Text-based content simply can’t compete with the power of video, especially when it comes to trying to sell products and services online.

video marketing

In a mobile-mad world, people are watching more video than ever before, using smartphones to watch and share videos about everything, learning more about brands, and what they have to offer. Think about these stats from ImpactBND:

  • 70% of consumers have shared a brand’s video.
  • 52% of consumers claim that watching product videos makes them more confident and guides their online purchasing decisions.
  • 72% of businesses believe video content has improved their conversion rates.

Video marketing is highly-engaging, especially if it’s live video. Live streaming is a powerful method of digital marketing when combined with influencer marketing. Whether it’s the new generation of social media influencers or traditional sources, such as celebrities, athletes, and musicians, having a live stream with an influencer who is interacting directly with comments is a huge draw for an audience.

Twitch has over 15 million daily active users, most of whom tune in just to watch live streaming videos from influencers like Ninja. Arguably the world’s most popular gaming influencer, Ninja, recently signed an exclusive deal with Mixer, which was a power play by the Microsoft-company in recognition of the expected value of live video streaming in the year ahead.

You Either Take Action Or Get Left Behind

So, as you can see, things are moving fast in the digital marketing world. In 2020, AI technology, video, voice search, and interactive content will be among the most prominent trends. This is no time for a business to stand still, as the younger demographics and more tech-savvy consumers of today want brands to connect with them in new and exciting ways that make the customer journey easier and more enjoyable.

It’s time to dive in with us. Which of these digital marketing trends will you try first with our help? If yes , then get in contact with us. See you on the other side.

Written by Cryston Fernandes I help content and product marketers, and executives tell stories, achieve online presence, and build brands that communicate with their users with my skills. Get to Know Me!